Delivery & Return
Delivery & Return
Shipping
- Expedited Shipping: 3–7 Business Days
- Standard Shipping: 7–15 Business Days
- Processing Time: 1–3 Business Days
- Customized or personalized items may require additional production time.
- Track your order via Order Tracking.
Estimated delivery times are for reference only and are not guaranteed. Delivery may vary depending on location and other external factors.
Returns & Exchanges
- You may request a return within 30 days of receiving your order.
- Items must be unused, with original tags and packaging, and free from pet hair, odors, or signs of wear to qualify for a full refund.
- Refunds are issued to the original payment method used for the purchase.
- For exchanges, please email support@awooco.com with your order number and your pet’s size information. Our customer support team will assist you and respond within 24 hours, Monday–Friday.