FAQ
Find answers about sizing, shipping, orders, and returns. For product-specific fit tips, check the Size Guide on each product page, or browse our Size Guide.
How do I choose the right size?
Each Awooco product page includes a Size Guide with measurements and fit recommendations for that item (collar, harness, apparel, and more).
As a general rule, measure your dog before ordering and allow about one to two fingers of comfortable space for collars and similar gear—snug enough to stay secure, never tight enough to restrict breathing or movement.
If you’re unsure, email support@awooco.com with your dog’s breed, weight, and measurements—we’re happy to help.
Are your products suitable for all dog breeds?
Awooco designs for a wide range of sizes and lifestyles, but not every product fits every dog or every use case.
Choose based on your dog’s size, strength, energy level, and how you’ll use the gear (everyday walks, no-pull training, hiking, water, travel, etc.). Product pages list recommended fit and use—please review them before purchase.
How should my dog wear Awooco gear safely?
Always supervise new gear until you’re confident in the fit. Check that nothing rubs, chafes, or restricts movement.
Fashion or decorative pieces (for example collars with pendants) are best for supervised wear and should be removed during sleep or when your dog is left alone for long periods.
Re-check fit regularly as your dog grows or coat thickness changes.
Do you offer international shipping?
Yes. Awooco ships worldwide to most countries and regions.
Available destinations, rates, and estimated delivery times are shown at checkout and on our Shipping & Delivery page.
How long does order processing take?
Orders are typically processed within 1–3 business days (Monday–Friday) after payment is confirmed.
During holidays, promotions, or new launches, processing may take up to 4 business days. Processing time does not include carrier transit time.
How can I track my order?
After your order ships, you’ll receive a confirmation email with tracking details.
Use the link in that email or visit our Order Tracking page. Tracking can take 24–72 hours to update after shipment.
Can I cancel my order?
If your order has not shipped yet, you can request a cancellation.
Email support@awooco.com as soon as possible with your order number. Once an order is in fulfillment or has shipped, it can’t be canceled and will follow our refund policy.
Can I change my shipping address?
Address changes are only possible before the order ships.
Contact us right away at support@awooco.com. After shipment, we can’t update the delivery address.
What is your returns & refunds policy?
We want you and your dog to be happy with every order. Eligible returns and refunds are explained on our Returns & Refunds page.
For sizing issues, please check the Size Guide first; if you still need help, contact support with your order number and photos if relevant.
What payment methods do you accept?
We accept major payment methods available at checkout, including leading credit/debit cards and other options shown for your region (such as PayPal where available).
All payments are processed through secure checkout.
How can I contact customer support?
Email: support@awooco.com — typically replies within 24 hours.
Live Chat: 24/7 online assistance on our website.